Terms & Conditions

Legal Agreement

By entering the website, and/or any page accessible on this site, and/or by purchasing products from Zip Me Up through the website, or dealing with Zip Me Up in any way through the website, you accept, without limitation or qualification, the terms & conditions set out below without modification. By accessing and using this website, including (without limitation) purchasing products, you acknowledge that you are bound by the terms.

If you do not wish to be bound by the terms you should not access or use the website. If you have any questions regarding these terms, please contact customercare@zipmeup.co.nz. Zip Me Up may modify the terms in its absolute discretion from time to time without individual notice to you. You will be deemed to have accepted any modifications if you continue to use the website after they have been posted.


Zip Me Up does not sell product for purchase by children. You must be 18 years or age or over to use or register with Zip Me Up. If you are under 18 years of age then your parent or guardian must consent to the terms and conditions of this website before you register for or use the services of Zip Me Up.

Privacy Policy

By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.

At Zip Me Up we are committed to maintaining your privacy. Our privacy policy statement is given below.


Our privacy policies are detailed below. By visiting Zip Me Up, you accept and consent to our privacy policy and our terms & conditions.


We will not sell your name, address, email, credit card information or personal information to any third party without your permission. Zip Me Up has not reviewed any sites that may be linked to the site and is not responsible for the content of any off-site pages or any other sites linked to the site. Your linking to any off-site pages or other sites at your own risk.

What Information do we Collect

We will ask for your name, telephone number, home address and email address for competitions, surveys, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details.

What the Information will be used for

Your information will enable us to fulfill your order. We may also send you details of promotions and special offers from Zip Me Up via email or post. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can unsubscribe –

-       All email messages and email newsletters will contain information on how you can unsubscribe.

-       You can send an email to our customer service team on customercare@zipmeup.co.nz

Your information is held at the offices of Zip Me Up and is accessible by any director, or staff member of the company. You have a right to request access and correction of your personal information.

Third Party Sites

Please be aware that our site may contain links to and from the websites of our advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.


A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Zip Me Up, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Zip Me Up shall not in any way be held liable should the product ordered not be available in any way including the size, colour or product type requested. If the product price has varied in any way from the price provided on the website, you shall be notified in writing as to the variance and given the opportunity to continue to purchase for that price as varied or to cancel your order. Dispatch times may vary according to availability and are subject to any delays resulting from postal delays for which we will not be responsible. Please see our Delivery page for further information. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the costs of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes. 

Our Contract

When you place an order, you will receive a confirmation email confirming receipt of your order, this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods in which you ordered have been dispatched to you. Only those goods listed in the conformation e-mail sent at the time of dispatch will be included in the contract formed.

Price & Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are given in $NZ unless otherwise stated.

International Shipments

Please be aware that any items shipped internationally may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from Zip Me Up, you are the importer and must comply with all laws and regulations of the destination country.

No Unlawful or Prohibited Use

You undertake to Zip Me Up that you will not use the Website for any purpose or in any way that is prohibited by these Terms or is otherwise unlawful. You agree to indemnify Zip Me Up, its officers, employees, and licensors in respect of any loss that it or they may suffer as a result, directly or indirectly, of any breach by you of this undertaking.

Returns Policy

Zip Me Up offers refunds and exchanges on all full priced items unless otherwise stated, you may return any full priced purchased items so long as the items are in new and unused conditions, with all tags attached to the item and in original condition.

We will not accept items without their tags at all. When you have received your item, please try it on as soon as possible.

You must let us know your intention to either return or exchange the full priced item(s) within 7 days of receipt, by emailing us at customercare@zipmeup.co.nz.

Insurance & Delivery

Zip Me Up insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Zip Me Up and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Zip Me Up are not responsible for any charges or delays caused by destination customs clearance processes.

Payment Security

Security at the Site

While the Company uses reasonable efforts to safeguard the security of the Site, there can be no guaranty that such safeguards will successfully prevent unauthorized alterations in the content or functionality of the Site. The Company assumes no liability or responsibility for any unauthorized alterations in the content or functionality of the Site.

We feel that it is imperative that you feel secure when shopping at Zip Me Up, so we have taken extra measures to ensure your details are private. If you have any further questions about your privacy, please contact us at customercare@zipmeup.co.nz

Payment Options - You may chose to pay with your credit card from any of the options below:

  • https Secure Form Online or Paypal
  • Direct Debit 
  • Telephone - we will contact you by phone 

All transactions on this website are processed using DPS, a secure online payment gateway that encrypts your card details in a secure host environment.

Website Security

To help ensure that your shopping experience is safe, simple and secure Zip Me Up uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

Images of People or Places

Images of people or places displayed on the Site are either the property of, or used with permission by the Company. Notwithstanding anything to the contrary contained herein, the use of these images by you, or anyone authorized by you, is prohibited unless specially permitted by these Terms and Conditions or specific permission provided elsewhere in the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Trademark Information

The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site, are registered and unregistered Trademarks of the designers.  Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of the third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited.

Gift Vouchers

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by. We cannot accept any responsibility for stolen or deleted gift vouchers. Vouchers given away or won through competitions are not valid for sale items. Vouchers must be redeemed for the items at full price.

If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.

If you need a refund, this will be made the same way as the original payment method.

Promotional Codes

Account discount codes – these codes may from time to time be offered to account holders, such codes may only be applied to purchases made through the account in respect of which the promotional code was offered and registered. 

A Zip Me Up credit is provided by way of a promotional code. Such codes are created by Zip Me Up and when given to the recipient by way of an item being returned out of Zip Me Up's terms & condition's, a laybuy item cancelled or returned or by way of a gift voucher. Please note in the case of a misuse of these conditions, loss or damage, return or change of mind Zip Me Up is unable to issue a refund.


We are always pleased to hear from our customers. We are grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied, we want you to return to our site and to recommend us to your friends and family.

If you have any questions or feedback, please do not hesitate to contact our customer care team, who will be delighted to answer any questions you may have at customercare@zipmeup.co.nz.